Sofitel Chicago Water Tower
  • Your Recognition Program
  • Your Exclusive Offers

Dear Deluxe Travel Agents,

Welcome to Sofitel Luxury Hotels STEP Program (Sofitel Travel Experience Program), a program dedicated to your business, taylor-made to fit the luxury market.

We sincerely thank you for your long lasting commitment to Sofitel, and hope STEP will continue bringing excellence to you and your guests.

The Travel Agent Advisory Board and Sofitel have built STEP to optimize your sales force and increase your business:

  • Be the first to know about Sofitel’s latest news, services and offers.
  • Benefit from a range of exquisite packages throughout the year.
  • Be the one to offer the best service to your clientele.
  • Be connected with the Sofitel network, services and product thanks to « Sofitel University », the dedicated online training for you and your teams.

Click here to review members of Sofitel Travel Agent Advisory Board

STEP

STEP (Sofitel Travel Experience Program) provides exclusive benefits both to you and your clients.

Deluxe travel agents benefit from:

    Dedicated services:
  • Dedicated STEP Program Director: Sofitel HERO
  • Web posted email addresses for Hotel General Manager and Hotel Sofitel Hero
  • Dedicated emergency hotel number directed to duty manager – 3 hour response time within regular business hours for US domestic hotels and a 24 hour response time for International Hotels
  • Guest Profile Form where all guest preferences are noted
  • A comprehensive and accredited training program for all travel agents: Sofitel University
  • Dedicated email contact to STEP Recognition Program: vip.americas@sofitel.com
  • Exclusive pre-sale on seasonal offers
  • Special travel agent rate*
  • Special agreement 10% on all commissionable rates
  • Guaranteed commission payment within 30 days after guest departure

Sofitel clients benefit from:

  • Personal greeting by management upon arrival
  • Personalized welcome amenity and note, signed by the General Manager or Sofitel Hero
  • On behalf of the travel counselor and the travel agency (this should be on one line)
  • Upgrade between Classic, Superior and Luxury room types guaranteed at time of booking
  • Upgrade from Luxury to Suite upon arrival, based on availability
  • Complimentary High Speed Internet Access on all rates and room types
  • Automatic express check-in
  • Automatic placement at top of waitlists
  • No-walk policy for guaranteed bookings in sold out situations
  • Written confirmation of voice bookings sent via email within one hour of booking

    • *Subject to availability

Find out more

E-LEARNING: SOFITEL UNIVERSITY

In partnership with Travel Institute - the travel industry education experts, Sofitel Luxury Hotels has developed a customized online training center that is simple to use in your own time and at your own pace. A series of easy to follow 'courses' helps provide you with all the information you need to help match your clients travel needs to our premier hotels throughout the world.

Additional benefit of completing our E-Learning program include:

  • Earning 'Continuing Education Units' required for CTA, CTC and CTIE status

Enter Sofitel University